Refund Policy

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Refund Eligibility

By making a purchase and agreeing to our Terms and Conditions, you agree that:

1. Refunds are not issued once at least one simulated demo transaction has been executed on the assessment account.
2. Where the assessment account remains completely inactive (no transactions opened), the Client may request a refund within 7 calendar days of purchase, provided there was no activity on the Client account, or no more than 3 lessons have been accessed or completed.

Section 2 of 4

How to Request a Refund

To request a refund, follow these steps:

Step 1 — Submit Your Request

Send an email to support@citytradersimperium.com with the subject line “Refund Request” and include:

• Your full name
• Account email address
• Order/transaction reference number
• Date of purchase
• Reason for the refund request

Step 2 — Acknowledgement

We will acknowledge your refund request within 1 business day and confirm whether it is eligible under this policy.

Step 3 — Processing

If your request meets our refund policy, refunds are processed within 3 business days and returned to the original payment method used at the time of purchase.

Step 4 — Bank Processing Time

Once issued, your bank or card provider may take an additional 3 to 7 business days to reflect the refund in your account. This is outside of our control.

Section 3 of 4

Disputes and Chargebacks

The Client acknowledges and agrees that once access to the dashboard has been granted and at least one transaction has been executed on the assessment account, the Client shall refrain from disputing the payment or initiating any chargebacks with their bank or card issuer.

This agreement is binding from the moment of the first transaction and is enforceable under the Terms and Conditions of this Agreement.

Always Contact Us First

If you have any concerns about a charge, you must contact our support team at support@citytradersimperium.com before initiating a chargeback. The vast majority of payment concerns can be resolved directly with our support team.

Consequences of Unjustified Chargebacks

If a Client initiates a chargeback or payment dispute while having an active account or after accessing services:

1. We reserve the right to immediately suspend all accounts associated with the Client.
2. If the Client wishes to re-establish their relationship with City Traders Imperium at a future date, they are required to settle the full amount of the previously disputed account(s) plus the fee for any new account, payable in cryptocurrency only.
3. The Client will not be permitted to make future transactions using card payments.

Evidence Used in Dispute Defence

Should you initiate a chargeback, City Traders Imperium will submit the following evidence to your card issuer:

• Your signed acceptance of these Terms and Conditions.
• Transaction logs showing dashboard access and trading activity.
• IP address, device fingerprint, and timestamp of your purchase.
• Email correspondence and receipt delivery confirmations.
• The Non-Dispute Agreement clause you accepted at checkout.

Section 4 of 4

Changes to This Policy

City Traders Imperium reserves the right to update this Refund Policy at any time. Changes will be reflected on this page with an updated “Last Revised” date. Continued use of our services after any changes constitutes acceptance of the updated policy.