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Code of Conduct Policy

INTRODUCTION

By continuing to use our website and/or signing up for our services, you agree to comply with the Code of Conduct Policy at all times. This policy is in place to ensure honesty, fairness, and professionalism, thereby protecting the integrity of our services and upholding our community values.

How to Report a Violation?

If you spot something suspicious or unethical, email support@citytradersimperium.com. Reports are confidential and fully investigated.

Code of Conduct cases are reviewed on a case-by-case basis. Action depends on context, behaviour history, and severity.

What Behaviors Are Not Allowed?

Unethical Conduct (Dishonest/Deceitful Behaviour):

  1. Exploitative Trading: Using banned software or teaming up with others to manipulate results.
  2. False Claims: Providing fake or misleading information about your trading or account.
  3. False Negative Reviews: Writing false reviews about our services.
  4. Promo Abuse: Reselling or misusing giveaway items or promo codes.
  5. Blackmail/Threats: Pressuring CTI with threats (e.g., bad reviews) for unfair perks.
  6. Falsified Proof: Sharing edited or fake screenshots or documents.
  7. Bypassing Restrictions: Using VPNs or tricks to avoid country/platform limitations.
  8. Unjust Chargebacks: Requesting payment reversals without valid reason.
  9. Knowingly violating Prohibited Trading Methods, including using banned strategies, unauthorised copy trading, or account misuse.

Unprofessional Conduct (Disruptive/Abusive Behaviour):

  1. Disrespectful Behaviour: Rude or hostile conduct toward CTI staff, moderators, or on social media.
  2. Unreasonable Requests: Repeatedly asking for resets or exceptions.
  3. Forced Failure: Intentionally blowing funded accounts to reset or restart.
  4. Support Spam: Excessive tickets or calls without a valid reason.
  5. Privacy Breach: Publicly sharing private CTI communications.
  6. Toxic Conduct: Creating negativity or disruption in the community.
  7. Excessive Tagging: Unnecessary tagging of moderators or staff.
  8. Reckless Trading: Trading irresponsibly or in ways that may cause harm to CTI.
  9. Market Manipulation: Executing trades in ways that are not aligned with normal market behaviour.
  10. Manipulative Behaviour: Using pressure tactics, emotional appeals, or indirect threats — including on social media (e.g., public complaints, reviews, or posts aimed at forcing a favourable response from CTI) — to influence decisions, gain refunds, free services, or special treatment. This includes any attempt to bypass fair processes through manipulation for personal gain.

Consequences

CTI reserves the right to take appropriate disciplinary action based on the severity of the violation and your history of prior infractions

CTI may take one or more of the following actions:

  • A warning (maximum 2 allowed).
  • An account reset (maximum 1).
  • Risk reduction to max 1% risk per trade idea.
  • Account closure.
  • Forfeiture of payouts while an investigation is ongoing.
  • Permanent ban from all future CTI programs.
  • Legal action, if necessary.